1. Who We Are
 

Agency Eleven (“we,” “us,” “our”) is a marketing agency based in Florida, USA. We provide digital marketing, advertising, and data-driven strategy services to clients throughout the United States.

This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our services and our website at www.agencyeleven.io

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2. Information We Collect

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We collect information in the following ways:

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Information You Provide to Us

• Contact details (name, email, phone number, company name).

• Information shared when you inquire about or sign up for our services.

• Client data you share for marketing campaigns (such as email lists or analytics exports).

 

Information We Collect Automatically

When you visit our website, we may collect limited technical data such as: - IP address, browser type, device type, and referring website.
- Basic analytics data (via Google Analytics or similar tools).

 

We do not directly collect or store cookies for advertising on behalf of clients. If tracking or advertising pixels are used on client websites, those clients are responsible for obtaining user consent.

 

3. How We Use Information

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We use the information we collect to:

• Communicate with clients and respond to inquiries.

• Provide, operate, and improve our marketing services.

• Upload authorized customer data to advertising platforms (e.g., Google Ads, Meta Ads) for campaign purposes.

• Maintain business records and comply with legal obligations.

• We do not sell or rent personal information to any third party.

 

4. How We Share Information

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We may share information only as necessary to deliver our services: - With trusted vendors and technology partners (e.g., Google, Meta, CRM and analytics platforms) that process data on our behalf.

• With service providers who help us operate our business (e.g., IT, hosting, accounting).

• If required by law, subpoena, or legal process.

 

All vendors are contractually required to handle data securely and use it only for the intended purpose.

 

5. Data Security and Retention

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We take reasonable technical and organizational measures to protect the data we handle, including encryption, secure storage, and access controls.

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We retain data only as long as necessary to fulfill our contractual or legal obligations. Client-provided data is deleted or anonymized upon request or after the completion of services.

 

6. Client and End-User Data

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When clients share customer lists, analytics data, or other first-party data with us for marketing purposes, we act solely as a service provider (or “data processor”).

Our clients remain responsible for: - Ensuring that end users have provided proper consent for data use.
- Complying with cookie and privacy requirements on their own websites.

We process this data only according to our clients’ written instructions.

 

7. Your Privacy Rights

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Depending on your state of residence, you may have certain rights over your personal data, such as the right to:

• Access or request a copy of your data.

• Request correction or deletion of your data.

• Opt out of having your data used for targeted advertising.

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You can make a request by emailing us at admin@agencyeleven.io. We will respond as required by applicable law.

 

8. Your Privacy Choices and Opt-Out Rights

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Agency Eleven does not sell or share personal information as those terms are defined under applicable U.S. state privacy laws (including the CCPA/CPRA). If you wish to opt out of the use of your personal information for marketing or targeted advertising purposes, or if you want to submit a privacy request (access, correction, deletion), please email us at admin@agencyeleven.io. We will respond and honor applicable requests within the timeframes required by law.

 

9. Children’s Privacy

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Our services are intended for business use and are not directed at children under 16. We do not knowingly collect personal information from minors.

 

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle data, please contact us:

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Agency Eleven LLC
400 N Tampa St Ste 1550 #442591
Tampa, Florida 33602-4719

Email: admin@agencyeleven.io
Phone: (813) 252-0369